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Деловые отношения - это сложный многоплановый процесс развития контактов между людьми в служебной сфере. Его участники выступают в официальных статусах и ориентированы на достижение цели, конкретных задач. Специфической особенностью названного процесса является регламентированность, т. е. подчинение установленным ограничениям, которые определяются национальными и культурными традициями, профессиональными этическими принципами
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ВВЕДЕНИЕ………………………………………………………………… ГЛАВА 1. Общее понятие этика в бизнесе; Становление понятия этика в бизнесе; Статистика; Принципы этики в бизнесе; Критерии формирования этики в бизнесе; Международная этика в бизнесе; ГЛАВА 2. 2.1. Майкл Джозефсон «12 принципов этики в бизнесе для руководителей» 2.2. Переводческий комментарий. ЗАКЛЮЧЕНИЕ…………………………………………………………..... СПИСОК ИСПОЛЬЗОВАННЫХ ИСТОЧНИКОВ………….…………………………………………………
13. Сухарев В.А. Быть деловым
человеком. – Симферополь: Маяк, 1996.
14. Теория морали и этика
бизнеса. Курс лекций. Под ред.
В.А. Гвозданного. –
М.: Росс. Экон . акад., 1995
15. Шрейдер Ю.А. Этика. – М.:
Текст, 1998
16. Широкова И.Г., Этика. М.:
ПРИОР, 2000.
17. Честара Дж. Деловой этикет.
- М.: САНК, 2000.
Приложение.
12 Ethical Principles for Business
Executives by Michael Josephson
If recent history teaches us anything is that ethics
and character count, especially in business. Huge organizations like
Enron, Arthur Andersen and Health South have been destroyed and others
were seriously damaged (AIG, Fannie Mae, Freddie Mac) by executives
with massive ambition and intelligence but no moral compass. In today’s
ultra competitive, high tech, interdependent business world, charisma
without conscience and cleverness without character are a recipe for
economic and personal failure of epic proportions. As President Theodore
Roosevelt said, “To educate the mind without the morals is to educate
a menace to society.”
Competitiveness, ambition and innovation will always
be important to success but they must be regulated by core ethical principles
like the ones described below.
Let’s start with a basic definition: ethical principles
are universal standards of right and wrong prescribing the kind of behavior
an ethical company or person should and should not engage in. These
principles provide a guide to making decisions but they also establish
the criteria by which your decisions will be judged by others.
In business, how people judge your character is critical
to sustainable success because it is the basis of trust and credibility.
Both of these essential assets can be destroyed by actions which are,
or are perceived to be unethical. Thus, successful executives must be
concerned with both their character and their reputation.
Abraham Lincoln described character as the tree and
reputation as the shadow. Your character is what you really are; your
reputation is what people think of you. Thus, your reputation is purely
a function of perceptions (i.e., do people think your intentions and
actions are honorable and ethical) .while your character is determined
and defined by your actions (i.e., whether your actions are honorable
and ethical according to the 12 ethical principles:
1. HONESTY. Be honest
in all communications and actions. Ethical executives are, above all, worthy of trust
and honesty is the cornerstone of trust. They are not only truthful,
they are candid and forthright. Ethical executives do not deliberately
mislead or deceive others by misrepresentations, overstatements, partial
truths, selective omissions, or any other means and when trust requires
it they supply relevant information and correct misapprehensions of fact.
2. INTEGRITY. Maintain personal
integrity. Ethical executives earn the trust of others through
personal integrity. Integrity refers to a wholeness of character demonstrated
by consistency between thoughts, words and actions. Maintaining integrity
often requires moral courage, the inner strength to do the right thing
even when it may cost more than they want to pay. The live by ethical
principles despite great pressure to do otherwise. Ethical executives
are principled, honorable, upright and scrupulous. They fight for their
beliefs and do not sacrifice principle for expediency.
3. PROMISE-KEEPING. Keep promises
and fulfill commitments. Ethical executives can be trusted because they make
every reasonable effort to fulfill the letter and spirit of their promises
and commitments. They do not interpret agreements in an unreasonably
technical or legalistic manner in order to rationalize non-compliance
or create justifications for escaping their commitments.
4. LOYALTY. Be loyal within
the framework of other ethical principles. Ethical executives justify trust by being loyal to
their organization and the people they work with. Ethical executives
place a high value on protecting and advancing the lawful and legitimate
interests of their companies and their colleagues. They do not, however,
put their loyalty above other ethical principles or use loyalty to others
as an excuse for unprincipled conduct. Ethical executives demonstrate
loyalty by safeguarding their ability to make independent professional
judgments. They avoid conflicts of interest and they do not use or disclose
information learned in confidence for personal advantage. If they decide
to accept other employment, ethical executives provide reasonable notice,
respect the proprietary information of their former employer, and refuse
to engage in any activities that take undue advantage of their previous
positions.
5. FAIRNESS. Strive to be fair and just in all
dealings. Ethical executives are fundamentally committed to
fairness. They do not exercise power arbitrarily nor do they use overreaching
or indecent means to gain or maintain any advantage nor take undue advantage
of another’s mistakes or difficulties. Ethical executives manifest
a commitment to justice, the equal treatment of individuals, tolerance
for and acceptance of diversity. They are open-minded; willing to admit
they are wrong and, where appropriate, they change their positions and
beliefs.
6. CARING. Demonstrate
compassion and a genuine concern for the well-being of others. Ethical executives are caring, compassionate, benevolent
and kind. They understand the concept of stakeholders (those who have
a stake in a decision because they are affected by it) and they always
consider the business, financial and emotional consequences of their
actions on all stakeholders. Ethical executives seek to accomplish their
business objectives in a manner that causes the least harm and the greatest
positive good.
7. RESPECT FOR OTHERS. Treat everyone
with respect. Ethical executives demonstrate respect for the human
dignity, autonomy, privacy, rights, and interests of all those who have
a stake in their decisions; they are courteous and treat all people
with equal respect and dignity regardless of sex, race or national origin. Ethical
executives adhere to the Golden Rule, striving to treat others the way
they would like to be treated.
8. LAW ABIDING. Obey the law. Ethical executives abide by laws, rules and regulations
relating to their business activities.
9. COMMITMENT TO EXCELLENCE. Pursue excellence
all the time in all things. Ethical executives pursue excellence in performing
their duties, are well-informed and prepared, and constantly endeavor
to increase their proficiency in all areas of responsibility.
10. LEADERSHIP. Exemplify
honor and ethics. Ethical executives are conscious of the responsibilities
and opportunities of their position of leadership and seek to be positive
ethical role models by their own conduct and by helping to create an
environment in which principled reasoning and ethical decision making
are highly prized.
11. REPUTATION AND MORALE. Build and protect and build the
company’s good reputation and the morale of it’s employees. Ethical executives understand the importance of
their own and their company’s reputation as well as the importance
of the pride and good morale of employees. Thus, they avoid words or
actions that that might undermine respect and they take affirmative
steps to correct or prevent inappropriate conduct of others.
12. ACCOUNTABILITY. Be accountable. Ethical executives acknowledge and accept personal
accountability for the ethical quality of their decisions and omissions
to themselves, their colleagues, their companies, and their communities.