Контрольная работа по "Английскому языку"

Вариант № 1

 

1. Match these definitions with the words underneath.

 

(a) A room occupied by one person. (4. SINGLE ROOM)

(b) A room with one large bed for two people. (7. DOUBLE ROOM)

(c) A room with two single beds for two people. (3. TWIN ROOM)

(d) A room with three single beds, or a double bed and a single bed, suitable for occupation by three people. (8. TRIPLE ROOM)

(e) A set of two or more rooms including a bedroom and a sitting room. (1. SUITE)

(f) A large room with a partition to separate the bedroom area from the sitting room (9 JUNIOR SUITE)

(g) A well-furnished and luxurious suite at the top of the building. (5. PENTHOUSE)

(h) A room with four or more beds, particularly suitable for a family with children. (2. FAMILY ROOM)

(i) A room not used as a bedroom, where guests may read, watch television etc. (10. LOUNGE or SITTING ROOM)

(j) Two or more rooms with a door to allow access from one room to another. (6. CONNECTING or ADJOINING ROOMS)

 

1. SUITE         6.CONNECTING or ADJOINING ROOMS

2. FAMILY ROOM      7. DOUBLE ROOM

3. TWIN ROOM       8 TRIPLE ROOM

4. SINGLE ROOM      9 JUNIOR SUITE

5. PENTHOUSE       10. LOUNGE or SITTING ROOM

 

2. Choose the word which best completes each sentence. The first one has been done as an example.

 

1. Guests entering the hotel will find the reception desk in the foyer .

a) scullery   b) foyer

c) back office  d) corridor

2. One of the jobs of a receptionist is to deal with complaints.

a) manage   b) deal with

c) organize  d) regret

3. People who often use the same hotel are called regulars.

a) normals   b) returners

c) regulars   d) usuals

4. Customers with valuable items should use the safe deposit provision.

a) safe deposit  b) secure

c) savings   d) lock-up

5. The customers of a particular hotel are known as the clientele.

a) guest list  b) long stays

c) clientele   d) usuals

6. When guests arrive the receptionist usually asks them to sign the register.

a) register   b) bookings form

с) ledger   d) guest bill

7. Each day the arrivals list shows the names of the guests expected.

a) stop-go   b) records

c) arrivals   d) room

8. If guests lose their room keys, a member of staff can open their room door with a pass key.

a) main   b) passage

c) pass   d) card

9. Messages for guests who are out should be placed in the appropriate pigeon-hole at reception.

a) pigeon-hole  b) keyhole

c) bird box   d) key hook

10. Hotels may manage to fill vacant rooms with chance bookings.

a) opportunity  b) chance

c) early   d) provisional

11. People who have booked but don't arrive are known as no shows.

a) delays   b) no comers

c) failures   d) no shows

12. In order to be successful, a hotel must try to maximize room  occupancy.

a) availability  b) turnover

c) status   d) occupancy

 

 

3. Complete the sentences with one of these verbs. Use each verb once only.

 

damp wipe  deep  clean  dispose

dry-clean  launder polish  replenish      rinse scrub

soak   strip  swoop vacuum  wet mop

 

1. Sweep the floor with the brush to remove all the dust and grit.

2. Polish the furniture and floors to make them shine.

3. Clean the floor with a brush, water and disinfectant.

4. Wet mop the floor with water, disinfectant and cloths.

5. Damp wipe the shelves and the furniture with a wet cloth so you don't spread the dust.

6. Strip the bedlinen by washing and drying.

7. Rinse scrub cloths in clean water to remove the soap after washing.

8. Soak the white bedlinen in solution for a few hours to make it easier to remove stains.

9. Dry-clean the bedding because you can't wash it in water.

10. Vacuum the carpets, chairs and sofas to remove the dust.

11. Deep the beds once the guests have left and take the linen to the laundry.

12. Replenish the soap, shampoo and shower gel each morning.

13. Dispose of all the waste safely so that no infection occurs.

14. Launder the carpets thoroughly with chemical solution.

 

 

 

 

 

 

 

 

4. Complete the sentences with one of these words. Use each phrase once only.

 

annual     conference package duration

estimated attendance       finalize  function sheet

postpone      provisional  venue

 

Planning the conference

The place where the conference is held is known as the venue .The expected number of guests is known as the estimated attendance. To begin with the dates will probably only be provisional , but closer to the time of the conference they will have to be confirmed. The conference duration may be two, three or several days. If it's held once a year, it's known as an annual event. A conference hotel will probably calculate all the costs of the conference and offer the customer one total price called the conference package .The hotel will list all the conference requirements in the function sheet. A few days before the conference begins, the hotel should finalize  all the arrangements with the conference organizers. If there's a problem, it may be necessary to postpone the conference to a later date.

 

5. Complete these sentences. Use these words:

 

responsible under(x3)  charge  after

includes to  supervises

 

(a) The Assistant Manager is responsible for the day-to-day running of the hotel.

(b) We have three receptionists who work under the Head Receptionist.

(c) In this hotel, the Head Porter reports to the Head Receptionist.

(d) The Head Housekeeper is in charge of the chambermaids and cleaners.

(e) We have four bar operatives, looking after the bars in the hotel.

(f) The bars and the restaurants all come under the responsibility of the Restaurant Manager. The Restaurant Section includes to both restaurant and bar service.

(g) The Head Waiter supervises three Station Waiters, and two part-time waiters.

(h) Under the Head Chef we have the Second Chef, and two trainee chefs.

 

6. Match the following descriptions with the types of hotel.

 

(a) resort hotel   (d) commercial hotel (g) congress hotel

(b) motel    (e) airport hotel  (h) guest house

(c) country house hotel (f) luxury hotel

 

(a) It is built specially to provide a service to motorists. ( b – motel )

(b) It provides every facility a wealthy guest might need. ( f – luxury hotel)

(c) It is situated in a place where tourists like to stay, often near the sea. Guests may stay for a week or two, and usually book in advance. ( a – resort hotel)

(d) It provides accommodation for people going to or coming from other countries, usually only staying for one night. ( e – airport hotel)

(e) It is often situated in a town centre, and provides accommodation for travelling businessmen, staying only one or two nights. ( d – commercial hotel)

(f) It provides facilities for large meetings and conferences, with a lecture theatre and exhibition facilities. (g – congress hotel)

(g) It provides low-priced accommodation, usually on a small scale, for holiday visitors, or for long-stay guests. ( h – guest house)

(h) It is situated in pleasant scenery, and provides comfortable but informal accommodation for people who want to relax in a quiet place. ( c – country house hotel)

 

7. Write the letter of each fruit next to the correct word or words.

 

 

8. Write a letter of reply to the following reservation requests. You can accept all of these bookings:

 

Mr Michel Dechet, Clinton Street 1235, Zuni, NM36402, USA. Double Room/Shower from 23.05.04  3 nights. Room overlooking the yard requested.

 

 

Dear Mr. Michel Dechet

Thank you for choosing our hotel. We are delighted to confirm you reservation details as follows:

Confirmation No: 36402

Name: Mr. Michel Dechet

Arrival: 23 May 2004

Departure: 26 May 2004

Room type: Double Room with shower and overlooking the yard

We look forward to meeting you ay our hotel.

 

Yours sincerely,

Reservations department N Hotel